Studio Display issue prevents some owners from updating their monitors

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A number of Apple Studio Display owners are having trouble updating their monitor’s firmware, and some have requested that their $1,599 screen be returned for service.

The Apple Studio Display is unusual for a monitor, as it uses iOS as the operating system to function. Like other Apple hardware, it can be updated with new firmware, but some users encounter problems when they try it.

Posts on the Apple support forum reveal a number of people who are unable to update the firmware. In some cases, users see the message “Apple Studio Display firmware update could not be completed. Please try again in an hour. If the problem persists, contact an Apple Authorized Service Provider.”

Others have also seen the firmware installation attempt, but it only partially completes the “Prepare” phase and not the end.

In one instance where a user tried to contact Apple for support, they were told to take the monitor to their local Genius Bar to try and force the update. However, they were given a turnaround time of between 24 and 48 hours for resolution, rather than an expected faster resolution.

Some posts on the Macrumors forums discussing the problem think that the problem could be a server issue as it has to do with failed downloads of the software. A user claimed that an attempt by a Genius Bar employee to update a Studio Display demo in their local Apple Store also failed to update.

Apple has yet to officially comment on the issue, but a server-side issue could presumably be resolved without further user intervention.

The ability to update the monitor is important, as new firmware can be used to refine features, fix bugs, and add new elements. For example, the Studio Display’s webcam quality has been attributed to a software bug, which could be fixed as part of a software update.

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